Automation wins for repetitive tasks (>10 times/month), standardized processes, and high-error-cost operations. Manual work is better for creative tasks, non-standard situations, and empathy-requiring interactions. The optimal approach is hybrid: AI handles 80% of routine, humans focus on strategy and exceptions.
| Criterion | Automation | Manual Work | |-----------|-----------|-------------| | Frequency | >10 times/mo | <10 times/mo | | Standardization | Clear rules | Requires judgment | | Scale | Growing volume | Fixed | | Errors | Critical | Acceptable |
We implement "human-in-the-loop" automation: AI handles standard cases (80%), complex situations go to humans. Example: in the Sberbank project, AI processes Gemba inspections while experts handle deviations.