AppStar developed a mobile Gemba inspection system for Sberbank, replacing paper checklists with digital forms with AI analysis. Inspector fills a checklist on tablet, AI analyzes results and generates a report. Savings: 91% time (from 4 hours to 22 minutes per inspection). The project became a benchmark for lean automation in banking.
Gemba (現場) — Japanese management method: managers personally inspect processes on-site. Sberbank implemented Gemba inspections in its branches, but the paper process took up to 4 hours.