How to implement digital transformation in a company?

5 Stages of Digital Transformation

1. Audit (2-4 weeks)

Analysis of current processes, IT systems, pain points. Define KPIs and transformation goals.

2. Strategy (2-3 weeks)

6-12 month roadmap. Project prioritization by ROI. Technology selection.

3. Basic Infrastructure (1-3 months)

CRM implementation (Bitrix24, amoCRM), ERP, 1C integration. Unified information space.

4. Automation (2-6 months)

RPA for routine tasks, AI agents for decision-making, chatbots for clients.

5. Analytics (ongoing)

BI dashboards, KPI monitoring, A/B testing, continuous optimization.

Common Mistakes

• Starting with technology, not processes
• Not involving employees
• Not measuring results