Digital transformation includes 5 stages: 1) Audit of current processes and IT infrastructure, 2) Strategy and roadmap development, 3) CRM/ERP implementation and integrations, 4) Automation with RPA and AI, 5) Analytics and optimization. AppStar implements digital transformation since 2013 for companies from small business to Fortune 500.
Analysis of current processes, IT systems, pain points. Define KPIs and transformation goals.
6-12 month roadmap. Project prioritization by ROI. Technology selection.
CRM implementation (Bitrix24, amoCRM), ERP, 1C integration. Unified information space.
RPA for routine tasks, AI agents for decision-making, chatbots for clients.
BI dashboards, KPI monitoring, A/B testing, continuous optimization.